Customer Accountability Network

Private records. Room for both sides.

Customer Accountability Network

Private customer records for businesses.
Let's hear both sides.

The Customer Accountability Network is a private record-keeping service where a business documents what happened with a customer — and the customer can see it, reply, and dispute it for free. Records are never public and never shared with other businesses.

Had a no-show? A bill that never got paid? Write down what happened — and let the customer answer.

Register your business I'm a customer

Not a public review site. No ratings. No sharing between businesses.

A salon owner chatting with a customer at the front desk

A little clarity goes a long way

Write it down. Talk it through.

Start with the facts

Record a real interaction. Add dates, details and evidence where possible — not rumors or personal grievances.

Make room for a reply

Customers can see their records, tell their side, add evidence and dispute something that doesn't look right. Always free.

Keep it between you

Only the reporting business, the customer concerned and authorized reviewers can see a record. Other businesses can't.

See how it works

Guides: when a customer doesn't pay · no-show customers · disputing a record about you · tools for businesses · free early-access pricing

Here's one way it could go

Sometimes, a reply changes the picture.

A record is a place to put the facts — not the final word. A customer can share what happened from their side, too.

Follow a record from start to finish

Illustrative example · not a real record

A missed appointment. Two sides to hear.

  1. The salon writes it down

    A customer misses an appointment. The salon records the date and facts, and attaches the booking confirmation.

  2. The customer adds their side

    After signing in with the same verified email, the customer sees the record for free. They say they had cancelled and provide their confirmation.

  3. The dispute gets reviewed

    An operator reviewer looks at both sides. In this example, the record is marked corrected and both sides receive an in-app update.

Private to this salon, the customer concerned and authorized reviewers. Other businesses cannot see it. This example is not a promised outcome.

For customers

Got a record about you?
You've got a voice.

It's free to see it, and you can always tell your side. Sign up with the same email used on the record and verify it to access records about you.

Your side matters
  • See records about you
  • Reply or dispute, with your own evidence
  • Ask for a correction or removal
  • Download your available data — free

Quick quiz

What kind of customer are you?

Five light questions. No sign-up, no data collected, nobody named.

Question 1 of 5Just for fun · nothing is saved

You booked a haircut for Saturday. Saturday arrives…

Private means private.

No public profiles. No customer search. No cross-business sharing. Your records have a small, clearly defined audience.

How we protect records Read the FAQ

A fresh start, with the facts.

Free during early access. Customers never pay.

Get started